Shipping policy

 Shipping Policy

We use InPost as our official delivery carrier for all orders.

- **Delivery Time**: Estimated delivery 2–5 business days after dispatch. Business days exclude weekends and public holidays.

- **Order Processing**: Orders will be processed within 1–2 business days after payment confirmation.

- **Delivery Method**: InPost courier home delivery or InPost parcel locker pickup. You will receive SMS and email notification with pickup code once the parcel arrives at locker.

- **Tracking**: A tracking number will be sent to your email once the parcel is handed over to InPost. You can track your package on InPost official website.

- **Delivery Exceptions**: We are not responsible for delays caused by force majeure, incorrect customer address, carrier operational issues, public holidays or strikes.

- **Lost / Damaged Parcel**: If parcel lost or damaged upon receipt, please contact us at 【mlosvape666@outlook.com】 within 48 hours with photos of packaging and goods. We will file claim with InPost.

- **Undeliverable Package**: If parcel cannot be delivered due to wrong address, the package will be returned. Return shipping cost will be deducted from refund.

- **Delivery area:**:U.K.